1.) Login Process and New Customer Registration:
- Enter your login details in the available fields – Email address and Password
- If you do not have an account you will
need to create a new one by clicking on the
tab.
- Complete all fields on the current page. Fields with * beside them will need to be completed and the Terms and Condition box will need to be checked before you can proceed. (Make a note of your login details).
- Once all details have been entered and accepted, you will enter the main member’s account page.
2.) How to Search for an Apartment:
- Click on the
list at the top of the page to view the
selection of apartments.
- A list of different developments will be displayed on the screen. Scroll down and select your desired site and click the Go to this Property’s detail page -.
- The detailed page will provide information about the property, location, useful information and a list of properties (One bedroom, two bedroom, etc…). Click on your desired type of accommodation to proceed.
Select Property Type
- The page should now give further details on the property type selected (description, facilities, virtual tour, floor plans, and location map).
- To check availability for your desired
dates, click on the
tab.
- You will then be asked to provide the arrival & departure dates. (Use the calendar to select the dates) Click ‘GO’ to proceed.
Departure
Calendar Arrival Calendar
- This page will confirm the property details, dates, price, number of apartments ‘Available’ and number of apartments ‘On request’
3.) How to Make a Booking:
- To make a booking on available
apartments, select
.
(To request a booking, see point 19).
- You will be asked the number of
apartments you require from the drop down menu. Select the number of
apartments required and click
to proceed.
Drop down
box 
- The next page will show customers contact
information. Please check all field are correct including the dates and
number of apartments. At the bottom of the page you will be given an
option to pay a deposit or the full amount. Click on your desired option
and then click
.
Option to
pay ‘Full amount’ or a ‘10% Deposit’
NOTE:
· You will only have an option to pay a 10% deposit if the booking reservation is made 28 days prior to arrival.
· If 10% deposit is less then £100.00, then the minimum amount to pay will be £100.00.
4.) Paying for your Reservation:
- The Protx payment page will appear asking for your credit card details (this page is secure).
- Complete all the fields, check the billing address and click ‘Proceed’ to proceed with your booking.
- If the payment is successful, the next Protx page will confirm payment and give you an option to go ‘Back to Invoices’ after you select to proceed. This will take you back to your account home page.
5.) Request a Booking:
- If you want to request a booking, click
.
- Select the number of apartments required
and click
.
- A confirmation page will appear; ‘Thank you for booking your request, we will reply to your enquiry soon’.
6.) Member’s Account Home Page:
On the member’s account home page there are six sub headings on the left hand side.
Sub headings
· Contact Info: This heading includes the member’s personal details. This allows you to alter your personal details and password. Your ‘Account Reference’ will remain the same as it can not be changed.
Note: Fields marked with * need to be completed.
· Messages: This heading allows you to send messages to management. Once management have received your message, they will reply where you will be alerted that a message has been received on the email address you have registered with.
· Reservations:
- New & Current: This heading shows you your new & current reservations. The table indicated reference numbers, date of reservation, arrival date, the manager dealing with your reservations in more detail. This can be viewed by clicking on the icon located under the ‘View’ heading.
- Archive: This heading shows all previous reservations made by the account holder that have been achieved.
· Invoices:
- Outstanding: This heading shows any outstanding invoices that need to be paid once the ‘Bill Now’ tab has been selected. (‘Bill Now’- See note on ‘Billing Schedule’ below). Check the box under the heading ‘Select’ (1) and click on the ‘Pay Select’ tab (2).
(2) (1)
- Paid: This heading shows the total amount paid to date for each reservation made. By clicking on the icon under the ‘view’ heading, an invoice will pop up. A record of the invoice can be printed from the pop up screen.
Click Icon
to view Invoice
To view a copy of the invoice, select the icon under the ‘View’ heading (shown above). You have an option to print a copy for your records located at the top of the invoice screen.
7.) Billing Schedule:
The Billing Schedule comprises FUTURE items not yet invoiced, which will be created and transferred to Invoices Outstanding on the invoice date shown below. If you want to pay any of these early, click the "Bill Now" button, and the item will be transferred to your Invoices Outstanding section ready to pay.
8.) Cancelling your Account:
You can cancel your account once there are no active reservations or any outstanding invoice. Click on the sub heading and follow instruction. You will receive a confirmation once the account has been cancelled correctly.